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For organizations that implement internal coaching programs or train managers to use coaching skills, the challenge most often is to design and deliver excellent training in a cost-effective way (Bennett and Bush, 2009). 2009 ; Ellinger et al., There are several academic articles that underline the benefits of coaching. Heslin et al.,
2009; Ellinger et al., 2003, 2005; Onyemah, 2009; Trépanier, 2010; Pousa, 2012; Pousa and Mathieu, 2014). This approach is appropriate because coaching is a managerial behavior that takes years to learn and develop and cannot be easily replicated in a laboratory setting. M., & Vella-Brodrick, D.
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