2022 Related Topics 
International Coach Academy
OCTOBER 11, 2023
Message from Robyn Logan, CEO The 2022 Graduate Yearbook once again showcases the amazing talent of our Graduate Coaches. In 2022 the number and diversity of coaching specializations grew to include some very specific contexts in which our coaches are using their skills.
The Creative Life
DECEMBER 26, 2022
The post The best books I read in 2022 appeared first on The Creative Life. Books I read this year that are worth sharing.
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Let's Grow Leaders
DECEMBER 26, 2022
Top 3 Let’s Grow Leaders Articles of 2022. Our number one most-read article in 2022 is on how (and when) to say no at work. The post The Best Leadership Articles of 2022 (according to you) appeared first on Let's Grow Leaders. Which leadership article resonated most with you and why?
The Creative Life
MARCH 21, 2022
The post The best platforms for your digital products in 2022 appeared first on The Creative Life. Looking for new income streams? Here are three platforms where graphic designers, artists and photographers can upload and sell digital products.
Speaker: Stela Lupushor, Founder, Reframe.Work Inc.
In this exclusive webinar with Stela Lupushor, you’ll learn how to do all of the above, and you’ll also walk away with new perspectives on: Evolving employment value proposition: exploring the changing social contract between employees and employers, and ways organizations can redefine the value exchange Workplace experience: rethinking the workplace (..)
McKinsey
JANUARY 24, 2022
Sporting-goods players need to adapt to five trends shaping the industry in 2022. The sporting-goods industry continues to evolve amid increased health awareness, shifting channel preferences, and rising sustainability concerns.
International Coach Academy
FEBRUARY 23, 2023
| Psychology Today. Online][Accessed 4 Nov. Guy-Evans, O. Fear: Definition, Symptoms, Traits, Causes, Treatmen t | Simply Psychology. Online] Www.simplypsychology.org. Knowledge and Understanding Can Overcome Fear and Anxiety. Online] Strategian Science [Accessed 4 Nov. Psychology Today. Fear | Psychology Today.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
September 8th, 2022 at 9:30 am PDT, 12:30 pm EDT, 5:30 pm GMT Agent assist technologies can support the agent. Agent attrition and retention are connected to engagement and competence. Collaborative scripting can improve CX and agent performance.
Speaker: Kate Nasser, The People Skills Coach™
June 2nd, 2022 at 9:30 am PDT, 12:30 pm EDT, 5:30 pm BST Ways to enhance great customer encounters, navigate tense encounters, and even prevent more escalations in the long term. Using collaborative coaching for performance improvements vs. monitoring for adherence to procedures and rules.
Speaker: Adam Cutler, Co-Founder of IBM Design, IBM Distinguished Designer, AI Design
April 13th, 2022 at 12:30 pm PDT, 3:30 pm EDT, 8:30 pm GMT In this webinar, you will learn how: the use of AI can enhance the human experience in customer interactions. companies can specifically implement AI to teach agents how to approach customers at all levels.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
November 3rd, 2022 at 9:30 am PT, 12:30 pm ET, 5:30 pm BST. The importance of efficiency when onboarding and training agents. Traditional methods of agent coaching versus manual coaching techniques. How proper coaching can reduce agent burnout.
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
May 5th, 2022 at 9:30 am PDT, 12:30 pm EDT, 5:30 pm GMT Inventive & interactive approaches for leaders to tie in an employee’s genuine passions and goals into quality work which propels a thriving contact center culture.
Speaker: Jennifer Brick, Career Strategist and Author
Your employees have checked out. The last few years have been a wild ride, with countless changes to how we work and our workplace cultures, like the sudden shift to remote work, the return to office, and trends like quiet quitting.
Speaker: Karen Weeks, Chief People Officer at Ordergroove
As HR professionals, we always want to make sure the work we are doing, the programs we are rolling out, and the perks we offer have the most value and impact to the team. How can we determine what that means for our organizations? We need to ask our team!
Speaker: Amy VanHaren, CEO and Founder, pumpspotting
Did you know that most women of childbearing age evaluate a company's family-friendly benefits strategy long before they’re expecting? Whether they’re a current employee or someone you’re trying to attract, signaling that your company offers a supportive and inclusive culture for women and families is critical for a successful talent strategy.
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