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Fueling Human Centered Performance with Jeannie Diefenderfer

Let's Grow Leaders

What does it take to fuel human centered performance? In this episode, Jeannie Diefenderfer gives you what she found after conducting the Higher Ambition Leadership Alliance 2022 Study on How Human-Centered CEOs Fuel Performance. Fueling Human Centered Performance 07:11 Using curiosity in leadership.

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The Best Leadership Articles of 2022 (according to you)

Let's Grow Leaders

Top 3 Let’s Grow Leaders Articles of 2022. Our number one most-read article in 2022 is on how (and when) to say no at work. How to Build a High-Performing Team: Ten Vital Conversations. Get ten important questions to start with when building a high-performing team.

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Maximizing Impact, Minimizing Costs: A Strategic Approach to Coaching in Resource-Constrained Government Institutions

International Coach Academy

The growing complexity of governance, rapid technological advancement, and rising public expectations have put immense pressure on public servants to perform efficiently (Hornung, 2023). Research indicates that effective coaching helps employees develop their skills and address challenges, leading to improved performance and motivation.

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Performance vs. Perfection(ism)

International Coach Academy

Why This Power Tool: Performance vs. Perfection(ism). What Is the Difference Between Performance vs. Perfection(ism). It turns out to be a surprise because the word perfection comes from the Latin perfectio – perficere “perform” So in origin, the meaning was closer to performance. Salvador Dalì.

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The HR Leader’s Guide to Employee Management

Creating consistent employee management practices help create a positive workplace culture and improve key performance outcomes across the board. Download Paycor’s guide to learn how to: Review and improve performance Create career paths Future-proof pipeline with succession plans Nothing motivates employees more than a great boss.

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From Ordinary to Extraordinary: Unlocking the Key to Peak Performance

International Coach Academy

A Research Paper By Hélène Dumais, Human Performance Coach, CANADA Unlocking the Key to Peak Performance Peak performance is not confined to a restricted VIP area, accessible only by elites born with talent. Though you do need an entry code to gain access to the very specific information for you to perform.

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The Best Leadership Articles of 2021 (according to you)

Let's Grow Leaders

How to Provide More Meaningful Performance Feedback. Most employees yearn for more meaningful performance feedback—and are just not getting enough. This leadership post covers some of the most popular performance feedback tools and techniques that we teach in our leadership development programs.

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How to Design a People-First Benefits Package for Your Unique Team

A strong benefits package attracts top talent, boosts engagement, and retains top performers. Benefits are central to any HR strategy. Download Paycor’s benefits admin toolkit to learn how to: Navigate open enrollment Offer mandatory benefits Select non-traditional benefits for your unique team

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3 Leadership Behaviors that Drive Loyalty & Engagement

Learn more and discover the 3 steps to driving loyalty and engagement: The true power of intentional coaching The secret to optimizing performance The best ways to reward employees & retain top talent Don't miss out, download now! It goes back to the old saying: “A boss has the title, but a leader has the people.”

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How to Inspire and Empower Contact Center Agents Through Collaborative Coaching

Speaker: Kate Nasser, The People Skills Coach™

Using collaborative coaching for performance improvements vs. monitoring for adherence to procedures and rules. June 2nd, 2022 at 9:30 am PDT, 12:30 pm EDT, 5:30 pm BST Ways to enhance great customer encounters, navigate tense encounters, and even prevent more escalations in the long term.

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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

Traditional methods of agent coaching lack the ability to automatically analyze the unstructured data inside support interactions to identify opportunities for improvement and reward strong performance. November 3rd, 2022 at 9:30 am PT, 12:30 pm ET, 5:30 pm BST. The importance of efficiency when onboarding and training agents.

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Two Sides of the Same Coin: Recruiting & Retention

Speaker: Caitlin MacGregor, CEO and Co-Founder of Plum

Caitlin will explore how predictive science helps organizations engage, attract, and retain high-performing talent. Drawing on her experience and industry expertise, Caitlin MacGregor will demonstrate how the predictive science of I/O psychology and scalable technology can inform enhanced talent decisions.

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Reframing the Way We Work: How to Take Advantage of Disruptions

Speaker: Stela Lupushor, Founder, Reframe.Work Inc.

The key to thriving through disruption is understanding and practicing human capital strategies that will drive enterprise performance and value creation. The work world is changing faster than ever before, making adapting to our new reality without a significant interruption in results a top priority for businesses.

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Top Industry Secrets for Successful Contact Center Scripting

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

Collaborative scripting can improve CX and agent performance. September 8th, 2022 at 9:30 am PDT, 12:30 pm EDT, 5:30 pm GMT Agent assist technologies can support the agent. Agent attrition and retention are connected to engagement and competence.