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It comes from the classic business book: The Pyramid Principle by Barbara Minto. Minto was the first female consultant at McKinsey and developed these ideas to help consultants communicate complex ideas clearly. From here, this is often the message you would start with when communicating externally.
3 Talking About Process With Everyone: Under-communication Is The Norm One of the biggest traps I see in consulting is under-communication. We get busy, we assume everyone is on the same page, and forget that clear and constant communication, both internally and with the client, is critical. It’s the default.
.” This is the overarching aim of most businesses and this broad, general goal provides a way for company leaders to look at this framework and have an entry point where they can find agreement. Do you have a toolkit for businessproblemsolving? Both versions include lifetime access and all future updates.
Strategy consulting isnt just about analyzing data and advising clientsits also about communicating complex ideas in a clear, persuasive, and compelling manner. This slide is critical for busy executives who need the core message quickly. Each slide should communicate one key insight with supporting data.
Example 7: Customer Support Channels Original Breakdown: Phone Support Email Support Live Chat Support Social Media Support Why it is MECE: Each support channel is a distinct method of communication with customers, and together they cover all major avenues for customer service. Want more examples?
It’s proof that sometimes the best businessproblem-solving tools really are the simplest. . Problem: You know your team isn’t using hours effectively. Problem: Team communication is all over the place. Anybody who’s worked on a team will tell you that communication is often one of the biggest hurdles.
Client Communication: Consultants engage frequently with client teams by presenting findings, facilitating workshops, and training staff to adopt new practices. These frameworks not only guide the analytical process but also influence how consultants build their presentations to clearly communicate findings.
It could help you appear more confident if you worked on communicating with more energy.” #5 It could help you appear more confident if you worked on communicating with more energy. Do you have a toolkit for businessproblemsolving? I’m happy to observe your next talk and provide feedback on your progress.
Could-haves are tackled if time permits, while won’t-haves are clearly communicated to stakeholders as future considerations. By applying this principle, I’m sure you will be better equipped to simplify complex problems, make more informed decisions, and communicate ideas more effectively. you are not alone.
Given the stakes, it’s not surprising that the importance of clear communication became such an important thing to Minto throughout her life. She didn’t spend long at Pugwash and in 1961 decided to enroll at Harvard Business School for her MBA. To do this she proposes that one communicate top-down , starting with the main idea first.
Bard can be used to generate creative ideas for new products, services, and business models. Communicating complex ideas. Bard can be used to communicate complex ideas in a clear and concise way. Do you have a toolkit for businessproblemsolving?
Reach out to people whom you think are good communicators and let them know you want to learn more about the company and how they think. By developing a strategic perspective you can put everything you do into the context of the company, communicate to others why it matters, and start giving feedback and ideas to the people around you.
” or “What is the best way to communicate our product changes to the customer?” ” And when you are responsible for figuring these things out you end up spending a lot of time doing analysis, research, interviews, and then structuring your findings to communicate to other people in your organization. So remember.
If You Are Going To Go Through With It, Focus On Communication One of the clearest benefits of preparing for case interviews, if done thoughtfully and not just through the recycling of framework after framework, is appreciation and practice of structured communication. Do you have a toolkit for businessproblemsolving?
They are structured to showcase your communication skills, not your memorization skills. It underpins all great communication and problem-solving. use MECE not just for problem-solving, but also for structuring your communication. Do you have a toolkit for businessproblemsolving?
I did not cover everything in this section (especially, “State The Effect of Actions”) but have covered the items I think are most useful for business thinking and communication. While these can be used in combination, Minto argues that at least one needs to be used if you are trying to communicate effectively.
What I got wrong about problem-solving What are the most important skills you need to be successful? Communication? Effective communication tops a lot of lists (it is even the answer I got when I asked ChatGPT this very question). Do you have a toolkit for businessproblemsolving? Organization?
So spending a couple of hours talking about norms, preferences, communication styles, template format, and so on, upfront, only seems like a waste of time if everyone knew what to do. Promote internal communication that is both open and substantive. Do you have a toolkit for businessproblemsolving?
In addition to pleasing internal stakeholders and doing the work well, they need to start communicating ideas in a way that will gain buy-in externally and throughout the firm. This involves writing articles, doing additional research, and developing new approaches to client problems. This can often be a hard shift for people.
Test, refine and continuously adapt your call to action : Building on the last point, you will need to communicate what you are looking for to generate opportunities. The trick is to have something that is broad enough to elicit a lot of responses, but specific enough to communicate that you are really excited about one thing.
Example Project : Assisting a telecommunications company with employee training and communications during a large-scale restructuring. #10 Do you have a toolkit for businessproblemsolving? Example Firms : Prosci Spencer Stuart PwC (People and Organization).
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