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It comes from the classic business book: The Pyramid Principle by Barbara Minto. Minto was the first female consultant at McKinsey and developed these ideas to help consultants communicate complex ideas clearly. Above that are the “insights” – you synthesize your information into the “so what?”
What information do we need at each stage? 3 Talking About Process With Everyone: Under-communication Is The Norm One of the biggest traps I see in consulting is under-communication. In high-performing firms, it’s almost always the case that people over-communicate within their team, with clients, and about the process.
The reason they are used so widely is that they are a hyper-effective way of sharing information, especially when you are trying to share that information with an audience (typically, the client) that does not have deep familiarity with the data. A better way of sharing loads of information is by using a framework.
Strategy consulting isnt just about analyzing data and advising clientsits also about communicating complex ideas in a clear, persuasive, and compelling manner. Structure Your Story Using Proven Frameworks Consulting presentations are built on a solid framework that makes complex information accessible.
Example 7: Customer Support Channels Original Breakdown: Phone Support Email Support Live Chat Support Social Media Support Why it is MECE: Each support channel is a distinct method of communication with customers, and together they cover all major avenues for customer service.
Important messages repeatedly get missed, information gets buried and lost, and you’re always sliding in just under the wire — or worse, after the deadline. With this information, you not only understand how tasks are connected but also which tasks have some wiggle room for delays (without extending the duration of the entire project). .
Client Communication: Consultants engage frequently with client teams by presenting findings, facilitating workshops, and training staff to adopt new practices. These frameworks not only guide the analytical process but also influence how consultants build their presentations to clearly communicate findings.
Although these were often focused on different levels of the business and different topics, all of the “strategies” were similar. The presentation includes a detailed assessment of Pepsi’s past, its current situation, and then a lot of specific information about each of the three pillars.
You just got a meal of useless information. The biggest problem with this is that people know about the feedback sandwich. It could help you appear more confident if you worked on communicating with more energy.” #5 It could help you appear more confident if you worked on communicating with more energy.
” Here is what it said Here are three ways someone might use a tool like Bard to help them work like a strategy consultant: Gathering and analyzing information. Bard can be used to quickly and efficiently gather information from a variety of sources, including news articles, research papers, and social media.
MECE (Mutually Exclusive, Collectively Exhaustive) is a powerful problem-solving framework that is used in management consulting and various business functions. Could-haves are tackled if time permits, while won’t-haves are clearly communicated to stakeholders as future considerations. you are not alone.
” or “What is the best way to communicate our product changes to the customer?” ” And when you are responsible for figuring these things out you end up spending a lot of time doing analysis, research, interviews, and then structuring your findings to communicate to other people in your organization.
I did not cover everything in this section (especially, “State The Effect of Actions”) but have covered the items I think are most useful for business thinking and communication. It’s a nudge to go beyond sharing a bunch of information and thinking about what you are really trying to say. Two Major Flaws: Lists and Labels.
But now, this information is far easier to find online, and the fact that you need to prepare is common knowledge – everyone knows that everyone knows you need to prepare. This laid the foundation for a deeper understanding of structured communication skills once I actually started working in the industry. Quite quite small.
They are structured to showcase your communication skills, not your memorization skills. It underpins all great communication and problem-solving. use MECE not just for problem-solving, but also for structuring your communication. Do you have a toolkit for businessproblemsolving?
What I got wrong about problem-solving What are the most important skills you need to be successful? Communication? Effective communication tops a lot of lists (it is even the answer I got when I asked ChatGPT this very question). Do you have a toolkit for businessproblemsolving? Organization?
To do great work, you need to put information in context and to put your tasks in context, you need to have an understanding of what your business actually does. Promote internal communication that is both open and substantive. Do you have a toolkit for businessproblemsolving?
In addition to pleasing internal stakeholders and doing the work well, they need to start communicating ideas in a way that will gain buy-in externally and throughout the firm. This involves writing articles, doing additional research, and developing new approaches to client problems. This can often be a hard shift for people.
Test, refine and continuously adapt your call to action : Building on the last point, you will need to communicate what you are looking for to generate opportunities. The trick is to have something that is broad enough to elicit a lot of responses, but specific enough to communicate that you are really excited about one thing.
Given the stakes, it’s not surprising that the importance of clear communication became such an important thing to Minto throughout her life. She didn’t spend long at Pugwash and in 1961 decided to enroll at Harvard Business School for her MBA. Instead, you need to develop a better process for synthesizing and structuring information.
Example Project : Assisting a telecommunications company with employee training and communications during a large-scale restructuring. #10 Do you have a toolkit for businessproblemsolving? Example Firms : Prosci Spencer Stuart PwC (People and Organization).
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