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McKinsey was one of the first firms to invest heavily in “knowledge management” in the early 2000s. Before going under the fancier sounding “knowledge,” most consulting firms had libraries with physical books and resources that were managed by professionals with a background in library science. It was really good.
This is why consulting can feel more like therapy than businessproblem-solving. This is the value of a consultant, the ability to continue to search for the problem behind the problem. Instead, I turned back to him and said, “Sounds like a talent problem, not a training problem. What do you think?”
Specifically, they all: #1 Have a top-management mindset #2 Obsess over process and meta-process #3 Embrace clear “standards of performance” Principle #1: Top Management Mindset – Have employees that can think “from the top “ Many people operating inside companies are laser-focused on the everyday tasks of their jobs.
The history of strategy consulting starts with Frederick Taylor and the Scientific Management movement but took many twists and turns as it evolved into its current state, an industry looking inward and pondering where it fits in the new technology-powered business world. Chapter 1: Frederick Taylor: “The System Must Be First”.
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