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As highlighted in LinkedIn's Workplace Learning Report , focusing on management, communication, leadership, customer service, and sales skills can have a great impact on employee performance and organizational success. One often overlooked aspect of effective communication is listening.
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While they are not the goal of any change initiative, they are the engine and as such they represent a cornerstone of the programs I teach,” Shore notes. The Solution: Invest significant time and energy into creating a comprehensive change management strategy before starting any change initiative.
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