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How to Improve Employee Engagement in Retail: Importance, Ideas & Solutions

Vantage Circle

A McKinsey study discovered that the turnover rate in the retail industry is 70% higher than in other industries. This alarming figure raises questions about the working conditions in retail sectors. Are retail employees truly motivated and committed to their workplace? Has this always been the case in the retail industry?

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How To Lead With Guts (and Have Their Backs)

Let's Grow Leaders

Retail is always a balancing act of providing great customer service and not giving away the store. Nothing makes me sadder than watching managers who believe in a cause or a guy completely reverse their point of view when someone above has a different opinion. After all, we had strict guidelines about what we could and could not do.

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Don’t Let These Three Common Mistakes Undermine Your Leadership Presence

Let's Grow Leaders

For many leaders, emotional splash comes from their intensity and drive-useful attributes, but ones that need to be managed. Recently, we were in a retail store where a partial wall divided the customer-facing counter from the back of the store. Here are more ways to manage your leadership stress.). Communicate confidence.

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How to Communicate with Difficult Customers: Powerful Phrases Series

Let's Grow Leaders

Here are some powerful phrases to make communicating with difficult customers easier. Which is what makes communicating with them so challenging. I’ve (Karin) led tens of thousands of customer-facing employees over the years, including managing more contact center and retail customer escalations than I’d care to admit.

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13 Barriers To Employee Engagement To Break Down

Vantage Circle

Barriers to Employee Engagement in the Healthcare Sector Research has shown that nearly 20% of frontline employees, including nurses, did not feel their employer communicated appropriate messages. Furthermore, slightly more than half of two-thirds of the participants managed to figure out how to administrate the intranet.

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How Leaders Make Business Metrics Meaningful

Let's Grow Leaders

In contrast, managers who haven’t learned this secret focus on the numbers and frantically swivel their team’s focus back and forth between twenty-seven different measurements – most of which don’t directly affect results. This understanding translates into how you communicate with your team. Sarah didn’t have to say a word.

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8 Steps to Building a Successful Internal Communications Strategy

Vantage Circle

Building and managing a successful internal communications strategy can be a tall order for organizations, especially large enterprises with a widely distributed workforce. Internal Communication Strategy Defined. Who is responsible for defining, implementing, and managing the strategy? How will the success be measured?