How To Lead With Guts (and Have Their Backs)
Let's Grow Leaders
AUGUST 27, 2014
Retail is always a balancing act of providing great customer service and not giving away the store. He’d get to chatting with a customer and right in front the employees who were on performance plans for too much discounting, would do something over the top to delight a customer. Teams will follow a leader who has their backs.
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