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How to Improve Employee Engagement in Retail: Importance, Ideas & Solutions

Vantage Circle

A McKinsey study discovered that the turnover rate in the retail industry is 70% higher than in other industries. This alarming figure raises questions about the working conditions in retail sectors. Are retail employees truly motivated and committed to their workplace? Has this always been the case in the retail industry?

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How to Communicate with Difficult Customers: Powerful Phrases Series

Let's Grow Leaders

Here are some powerful phrases to make communicating with difficult customers easier. Which is what makes communicating with them so challenging. I’ve (Karin) led tens of thousands of customer-facing employees over the years, including managing more contact center and retail customer escalations than I’d care to admit.

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How To Lead With Guts (and Have Their Backs)

Let's Grow Leaders

Retail is always a balancing act of providing great customer service and not giving away the store. Authenticity & Transparency Career & Learning Communication being a gutsy leader how to back-up your team how to show your team you have their backs' After all, we had strict guidelines about what we could and could not do.

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13 Barriers To Employee Engagement To Break Down

Vantage Circle

Barriers to Employee Engagement in the Healthcare Sector Research has shown that nearly 20% of frontline employees, including nurses, did not feel their employer communicated appropriate messages. Indeed, a real tough challenge looms for healthcare leaders due to this communication gap. Such misleading situations hinder collaboration.

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Don’t Let These Three Common Mistakes Undermine Your Leadership Presence

Let's Grow Leaders

Recently, we were in a retail store where a partial wall divided the customer-facing counter from the back of the store. Communicate confidence. For many leaders, emotional splash comes from their intensity and drive-useful attributes, but ones that need to be managed. Emotional splash takes many forms.

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8 Steps to Building a Successful Internal Communications Strategy

Vantage Circle

Building and managing a successful internal communications strategy can be a tall order for organizations, especially large enterprises with a widely distributed workforce. Internal Communication Strategy Defined. The Importance of Building a Strong Employee Communications Strategy. Increase employee productivity.

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Loyalty and Respect

Your Work, Your Way

In a previous post , I wrote about Value-in-Action stories, inspired by Annette Simmons, author of Whoever Tells the Best Story Wins: How to Use Your Own Stories to Communicate with Power and Impact. The pandemic lockdowns and remote work changed norms about business dress and interpersonal communication mostly not for the better.

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