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When You’re the Scapegoat: Powerful Phrases to Address Unfair Blame

Let's Grow Leaders

To get back in a constructive state of mind. When people feel heard, they’re often more willing to engage constructively. Even if you’re caught off guard, take the opportunity to calmly address the accusations and offer a constructive path forward. And of course, neither of these helps you.

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The Problem With Sandwich Feedback Video (and what to do instead)

Let's Grow Leaders

Then you give them the constructive feedback you really want them to hear. Either the person only hears the good things you are saying, or they only focus on the constructive. And you follow it up, with some more positive feedback. Why the sandwich technique doesn’t work.

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Reader’s Choice: Your Favorite Human-Centered Leadership Content of 2024

Let's Grow Leaders

Readers loved the practical scripts to keep the dialogue constructive instead of shutting it down. Instead, we offer alternatives to find common ground or, at the very least, mutual respect. Key takeaway: Respectful disagreement is an art.

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How to Give Constructive Feedback to Managers

CMOE

Providing constructive feedback to your manager can feel like a daunting task. If you are in a position where you want to give constructive feedback, it is important to approach the conversation thoughtfully. Instead, focus on expressing your concerns constructively, using I statements rather than You statements.

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Delivering DEI Training That Drives Real Change

Speaker: Jeffrey Hall, Chief Creative Office of WILL Interactive

How can you construct training around empathy-building, relatable stories for a positive disposition to hard topics? Great DEI training improves engagement, retention, and teamwork. Poor training does little. What content areas are right for our organization?

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4 Critical Communication Skills for Managing Up with Style and Grace

Let's Grow Leaders

Instead, affirm the underlying goal and then clearly explain the tradeoffs, followed by a constructive alternative. Say Yes to Say No Karin Hurt and David Dye 2025 If your manager makes a request that just isn’t feasible, a direct no can feel rude or dismissive. Example: I see how important this is, and I want to support it.

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How to Disagree with Your Boss Without Derailing Your Career

Let's Grow Leaders

Your Ability to Disagree with Your Boss Constructively is a Game-Changing Leadership Skill Ever faced one of those moments when your boss rolls out a decision and your gut screams, Nope!? In fact, we regularly hear from senior leaders who crave constructive pushback. Maybe its off-brand, ethically sketchy, or just a bad call.

Career 266
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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

In this presentation, we will discuss the five critical components for building a successful coaching program that uses AI to allow managers and agents to engage in constructive dialogue to reduce burnout and increase employee engagement. Attendees will walk away with insight on the following: Critical components for coaching programs.