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The Problem With Sandwich Feedback Video (and what to do instead)

Let's Grow Leaders

Then you give them the constructive feedback you really want them to hear. Either the person only hears the good things you are saying, or they only focus on the constructive. And you follow it up, with some more positive feedback. Why the sandwich technique doesn’t work.

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When You’re the Scapegoat: Powerful Phrases to Address Unfair Blame

Let's Grow Leaders

To get back in a constructive state of mind. When people feel heard, they’re often more willing to engage constructively. Even if you’re caught off guard, take the opportunity to calmly address the accusations and offer a constructive path forward. And of course, neither of these helps you.

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How construction can emerge stronger after coronavirus

McKinsey

Engineering, construction, and building materials have a vital role to play in a post-pandemic recovery of our communities and economies. Seven actions can help companies prepare for the next normal.

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Call for action: Seizing the decarbonization opportunity in construction

McKinsey

As decarbonization initiatives gain momentum, construction players can benefit from this growing trend—but only if they view ESG as a strategic opportunity and collaborate with other stakeholders in the ecosystem.

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Delivering DEI Training That Drives Real Change

Speaker: Jeffrey Hall, Chief Creative Office of WILL Interactive

How can you construct training around empathy-building, relatable stories for a positive disposition to hard topics? Great DEI training improves engagement, retention, and teamwork. Poor training does little. What content areas are right for our organization?

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Survey: Careers professionals and the construction industry

Adventures in Career Development

I am working with BMG Research and the Institute for Employment Studies on behalf of the Construction Industry Training Board (CITB) on a major new piece of research looking at careers in construction. I wanted to reach out to readers of this blog to ask you if you would be willing to give us your views on the construction industry.

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Rise of the platform era: The next chapter in construction technology

McKinsey

The construction technology ecosystem is shifting toward integrated software platforms that better serve customer needs. Significant opportunities exist for strategic and financial investors.

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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

In this presentation, we will discuss the five critical components for building a successful coaching program that uses AI to allow managers and agents to engage in constructive dialogue to reduce burnout and increase employee engagement. Attendees will walk away with insight on the following: Critical components for coaching programs.