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When You’re the Scapegoat: Powerful Phrases to Address Unfair Blame

Let's Grow Leaders

To get back in a constructive state of mind. When people feel heard, they’re often more willing to engage constructively. Even if you’re caught off guard, take the opportunity to calmly address the accusations and offer a constructive path forward. And of course, neither of these helps you.

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The Problem With Sandwich Feedback Video (and what to do instead)

Let's Grow Leaders

Then you give them the constructive feedback you really want them to hear. Either the person only hears the good things you are saying, or they only focus on the constructive. And you follow it up, with some more positive feedback. Why the sandwich technique doesn’t work.

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Reader’s Choice: Your Favorite Human-Centered Leadership Content of 2024

Let's Grow Leaders

Readers loved the practical scripts to keep the dialogue constructive instead of shutting it down. Instead, we offer alternatives to find common ground or, at the very least, mutual respect. Key takeaway: Respectful disagreement is an art.

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Survey: Careers professionals and the construction industry

Adventures in Career Development

I am working with BMG Research and the Institute for Employment Studies on behalf of the Construction Industry Training Board (CITB) on a major new piece of research looking at careers in construction. I wanted to reach out to readers of this blog to ask you if you would be willing to give us your views on the construction industry.

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Delivering DEI Training That Drives Real Change

Speaker: Jeffrey Hall, Chief Creative Office of WILL Interactive

How can you construct training around empathy-building, relatable stories for a positive disposition to hard topics? Great DEI training improves engagement, retention, and teamwork. Poor training does little. What content areas are right for our organization?

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How to Influence Your Boss and Share Critical Feedback

Let's Grow Leaders

David explains how this approach keeps the conversation constructive. David shares a technique to offer critical feedback to your boss in a way that invites dialogue, not defensiveness. 13:45 How asking permission changes the tone. Positioning your feedback as support for your managers goals opens the door for influence.

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Career guidance practitioners’ attitudes to construction

Adventures in Career Development

For the last few years, the Construction Industry Training Board has been undertaking research with careers practitioners to find out how they are engaging with the construction section. Careers practitioners report that they are well informed and positive about careers in construction.

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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

In this presentation, we will discuss the five critical components for building a successful coaching program that uses AI to allow managers and agents to engage in constructive dialogue to reduce burnout and increase employee engagement. Attendees will walk away with insight on the following: Critical components for coaching programs.