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It helps individuals assess situations objectively, solveproblems efficiently, and make decisions based on sound judgment. It encourages them to approach problems and situations analytically rather than relying solely on emotions or intuition. It promotes problem-solving skills and decision-making based on logic and rationale.
This is where tools like Root Cause Analysis (RCA) and the 5 Whys technique come into play. Understanding the Basics of Problem-Solving in IT Before we delve into the specifics of Root Cause Analysis and the 5 Whys technique, let’s take a moment to appreciate the importance of effective problem-solving in IT.
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