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Welcome to the Let’s Grow Leaders Frontline Festival on customer service. We asked thought leaders from around the world to share their very best post on these topics. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our […]. The post Transforming the Customer Experience and Great Customer Service: A Frontline Festival appeared first on Let's Grow Leaders.
Yesterday’s tentative approaches won’t deliver; you need absolute clarity about digital’s demands, galvanized leadership, unparalleled agility, and the resolve to bet boldly.
If you’re using business storytelling regularly, how do you assess the impact? How do you ensure you craft the very best stories that leave your audience not only inspired, but with an inkling of what to do next? There’s no question, stories […]. The post How to Ensure Your Business Storytelling Makes an Impact appeared first on Let's Grow Leaders.
Speaker: Tim Sarrantonio, Director of Corporate Brand
Do you really know your donors? Not just what they give, but who they are? 👥 In this interactive session, we’ll break down how nonprofits can use behavioral indicators (affinity, recency, frequency, and monetary value) to build prospecting segments that go beyond wealth screening and actually align with donor identity. You’ll walk away with practical strategies to move beyond basic demographics and cultivate supporters based on how they already engage with you!
New data tools are giving government agencies the upper hand in taming fraud, waste, and abuse. Lessons from scaled approaches show how to capture the hundreds of billions of dollars at stake.
Governments in developing economies often lack the capacity to conduct thorough reviews of proposed capital projects. A streamlined approach can identify those ready for funding.
Companies pursuing revenue synergies can’t take them for granted. Leaders need a clear grasp of where those synergies lie—and the persistence to capture them.
On September 4, 2024, Governor Kathy Hochul signed the Retail Worker Safety Act (S. 8358B/A. 8947C) into law, requiring retail employers in New York to adopt workplace violence prevention policies and implement training programs by March 2025. This webinar will provide a detailed overview of the Act’s requirements, including developing and providing a retail workplace violence prevention policy/plan and delivering annual interactive training to employees.
Changes in global meat consumption will be driven by local growth patterns. But opportunities still abound for companies that master the tools to understand the market’s shifting dynamics.
Learning how to promote your training courses online is key to growing your training business. In this Ultimate Guide to Marketing we cover effective and modern marketing strategies that will help you market your training program, and sell more courses. You’ll learn how to: Harness the power of SEO to drive website traffic Convert more website visitors to sales Create smart email marketing campaigns Get the most out of course marketplaces Establish a referral program And more… Get ready to see y
With the increased interest in reskilling and upskilling existing workforces, companies are looking for more training and development content and realizing that higher education has a lot to offer. Similarly, companies are finding value in providing training to students and preskilling their future workforce. The challenge is that the technology and platforms used to serve these two audiences have never had to work well together—until now.
Operations 4.0 builds on technology to deliver major productivity and performance improvement. But human beings are at least as important for sustained Ops 4.0 success.
Even if a technology race develops, some companies will adopt rapidly, but others less so—and the benefits of AI will vary accordingly, write Jacques Bughin and Jeongmin Seong in Harvard Business Review.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
Join this brand new webinar with Tim Buteyn to learn how you can master the art of remote onboarding! By the end of this session, you'll understand how to: Craft a Tailored Onboarding Checklist 📝 Develop a comprehensive, customized checklist that ensures every new hire has a smooth transition into your company, no matter where they are in the world.
Handled well, AI could lead to a virtuous cycle of higher productivity, income growth, and demand that can create more jobs and prosperity, writes Jacques Bughin in ITU News.
Favorable market returns helped to build up Western European private banking profit pools in 2017, but banks need to assert more control over their profit growth.
Although beefing up risk detection and management practices has improved banks' ability to oversee and refine important elements, the approach has kicked the actual risk takers involved in day-to-day business out of the driver's seat. Here's how to fix that.
Introducing Willow from WILL Interactive – a new artificial instructor technology that coaches users through eLearning content to increase training ROI. Using active conversations with a virtual expert not only reinforces key concepts but also helps employees think critically and creatively. Willow can ask questions, analyze responses, and deliver personalized feedback.
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