Let's Grow Leaders

OCTOBER 18, 2018

Welcome to the Let’s Grow Leaders Frontline Festival on customer service. We asked thought leaders from around the world to share their very best post on these topics. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our […]. The post Transforming the Customer Experience and Great Customer Service: A Frontline Festival appeared first on Let's Grow Leaders.

439

439

McKinsey

OCTOBER 18, 2018

Yesterday’s tentative approaches won’t deliver; you need absolute clarity about digital’s demands, galvanized leadership, unparalleled agility, and the resolve to bet boldly.

Strategy 112

Strategy Leadership 112

Strategy+Business

OCTOBER 18, 2018

A shift in mind-set can enable us to improve our working relationships with those we struggle with.

51

51

Let's Grow Leaders

OCTOBER 16, 2018

If you’re using business storytelling regularly, how do you assess the impact? How do you ensure you craft the very best stories that leave your audience not only inspired, but with an inkling of what to do next? There’s no question, stories […]. The post How to Ensure Your Business Storytelling Makes an Impact appeared first on Let's Grow Leaders.

Business Storytelling 399

Business Storytelling 399

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Learning how to promote your training courses online is key to growing your training business. In this Ultimate Guide to Marketing we cover effective and modern marketing strategies that will help you market your training program, and sell more courses. You’ll learn how to: Harness the power of SEO to drive website traffic Convert more website visitors to sales Create smart email marketing campaigns Get the most out of course marketplaces Establish a referral program And more… Get ready to see y

Training Program

McKinsey

OCTOBER 16, 2018

New data tools are giving government agencies the upper hand in taming fraud, waste, and abuse. Lessons from scaled approaches show how to capture the hundreds of billions of dollars at stake.

Government 106

Government 106

McKinsey

OCTOBER 16, 2018

AI promises considerable economic benefits, even as it disrupts the world of work. These three priorities will help achieve good outcomes.

IT 111

IT 111

McKinsey

OCTOBER 18, 2018

Digital operating models and new data-driven tools can not only deliver value to customers but can also help keep operators’ own houses in order.

Telecommunication 104

Telecommunication 104

McKinsey

OCTOBER 18, 2018

Changes in global meat consumption will be driven by local growth patterns. But opportunities still abound for companies that master the tools to understand the market’s shifting dynamics.

91

91

McKinsey

OCTOBER 17, 2018

Companies pursuing revenue synergies can’t take them for granted. Leaders need a clear grasp of where those synergies lie—and the persistence to capture them.

95

95

McKinsey

OCTOBER 18, 2018

To maximize the potential of advanced analytics, banks and payments providers need to design an organizational structure that supports the mission.

Banking 99

Banking 99

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Introducing Willow from WILL Interactive – a new artificial instructor technology that coaches users through eLearning content to increase training ROI. Using active conversations with a virtual expert not only reinforces key concepts but also helps employees think critically and creatively. Willow can ask questions, analyze responses, and deliver personalized feedback.

Creativity

McKinsey

OCTOBER 17, 2018

Is the way you measure product-development performance harming your company’s health? New research suggests that it might be.

Development 91

Development Performance IT 91

McKinsey

OCTOBER 18, 2018

While most companies understand the importance of analytics, fewer than 20 percent have maximized the potential and implemented AA at scale.

84

84

McKinsey

OCTOBER 18, 2018

Even if a technology race develops, some companies will adopt rapidly, but others less so—and the benefits of AI will vary accordingly, write Jacques Bughin and Jeongmin Seong in Harvard Business Review.

Development 73

Development 73

McKinsey

OCTOBER 17, 2018

Operations 4.0 builds on technology to deliver major productivity and performance improvement. But human beings are at least as important for sustained Ops 4.0 success.

Performance 74

Performance 74

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With the increased interest in reskilling and upskilling existing workforces, companies are looking for more training and development content and realizing that higher education has a lot to offer. Similarly, companies are finding value in providing training to students and preskilling their future workforce. The challenge is that the technology and platforms used to serve these two audiences have never had to work well together—until now.

Education

McKinsey

OCTOBER 13, 2018

Back in 2008, we learned the hard way that good times can morph into bad times before most of us realize what’s happening. Where are we now?

82

82

McKinsey

OCTOBER 13, 2018

The cloud-service cofounder and CEO talks about innovation, disruption, and harnessing the next big thing.

91

91

McKinsey

OCTOBER 13, 2018

In a sector undergoing unprecedented change, five muscles will define the successful leaders of the future.

Development 88

Development Medical Pharmaceutical 88

McKinsey

OCTOBER 13, 2018

Connected buildings could introduce a new way of working. Here’s what it will take for them to become mainstream.

IT 84

IT Electronics 84

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

Join this brand new webinar with Tim Buteyn to learn how you can master the art of remote onboarding! By the end of this session, you'll understand how to: Craft a Tailored Onboarding Checklist 📝 Develop a comprehensive, customized checklist that ensures every new hire has a smooth transition into your company, no matter where they are in the world.

Strategy

McKinsey

OCTOBER 17, 2018

Handled well, AI could lead to a virtuous cycle of higher productivity, income growth, and demand that can create more jobs and prosperity, writes Jacques Bughin in ITU News.

Development 65

Development 65

McKinsey

OCTOBER 18, 2018

Automation has great potential to create value—but only for businesses that carefully design and execute it.

IT 84

IT 84

McKinsey

OCTOBER 16, 2018

Payments providers that adopt advanced analytics to develop integrated approaches to customer service are seeing significant improvements.

Development 73

Development 73

McKinsey

OCTOBER 13, 2018

Favorable market returns helped to build up Western European private banking profit pools in 2017, but banks need to assert more control over their profit growth.

Banking 62

Banking 62

Speaker: Leslie Grandy, Product Executive & Drew Weaver, Senior Program Manager

Are you considering a shift to product management or just starting your journey as a Product Manager? Join Leslie Grandy and Drew Weaver for an insightful webinar designed to help you seamlessly transition into this dynamic role. Whether you're looking to pivot your career or enhance your existing skills, this session will equip you with the knowledge and tools to succeed!

Management

McKinsey

OCTOBER 16, 2018

Does the recent turbulence in emerging markets mean global growth will slow? New research suggests otherwise. .

77

77

McKinsey

OCTOBER 16, 2018

Never mind the recent turbulence—emerging-market fundamentals remain sound.

70

70

Strategy+Business

OCTOBER 14, 2018

Although beefing up risk detection and management practices has improved banks' ability to oversee and refine important elements, the approach has kicked the actual risk takers involved in day-to-day business out of the driver's seat. Here's how to fix that.

Management 35

Management Management Banking 35

Strategy+Business

OCTOBER 18, 2018

Three ways to work across deep divisions. For more insight, read "There's No Such Thing as Difficult People.

40

40

Speaker: Speakers:

In today's digital age, having an untrained workforce can be a significant risk to your business. Cyber threats are evolving; without proper training, your employees could be the weakest link in your defense. This webinar empowers leaders like you with the tools and strategies needed to transform your employees into a robust frontline defense against cyber attacks.

Strategy