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Using Root Cause Analysis and the 5 Whys Technique for Effective Problem-Solving in IT

Wrike

Effective problem-solving is a vital skill for both individuals and organizations. With technology playing an increasingly integral role in our lives, it is crucial to minimize downtime and find efficient solutions to any issues that may arise. Effective problem-solving in IT is like being a detective.

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5 Whys template: Root cause analysis

Wrike

The purpose of the 5 Whys technique You know those “D’oh!” moments when the solution was right under your nose all along? That’s the sweet spot the 5 Whys technique aims for. The 5 Whys technique serves two primary purposes. Think of solutions, not problems. Get a second opinion. Write it down.