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Confidential Information – What to Say When You Can’t Say Anything

Let's Grow Leaders

Handle confidential information with candor and care to build trust It can feel like a trap. Someone asks you a direct question about confidential information. In all these scenarios, there are sound ethical reasons for the information to remain secure. 1) “I protect sensitive information. Maybe it’s a personnel matter.

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Managing Up: Turning Information into Influence with Your Boss

Let's Grow Leaders

When Managing Up, Don’t Bring Data Without a Point of View When your manager asks you for information, don’t just answer their question. To get better at managing up, ask yourself three questions that will turn information into influence. Your manager asks you for information. Have a perspective. Quick or detailed?

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No More Vague Reports: How to Help Your Team Give You Useful Information

Let's Grow Leaders

Help your team turn data into action by teaching them how to present useful information Tired of sitting through endless PowerPoint presentations that never answer your question? Help your team provide more useful information and drive clear decision-making by asking yourself three questions. How will you use the information?

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Authentic Leadership: 5 Big Mistakes that Can Derail Your Influence

Let's Grow Leaders

Over-sharing confidential information. Authentic leaders know which information and actions will truly serve their customers, team, shareholders, strategic partners, and their broader network of peers. What to do instead: Before sharing information, consider what you want your receiver to think, feel or do as a result of your sharing.

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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.

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How Managers (unintentionally) Roadblock an Empowered Team

Let's Grow Leaders

Keep information to yourself. This means removing roadblocks, supporting them, giving them the information they need to make effective decisions, and helping navigate relationships with other teams. How often is your team waiting on you for information, your opinion, or a decision? You may need to give the team more information.

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How to Draw Out Your Team’s Best Ideas

Let's Grow Leaders

Your team may have vital information, solutions, or ideas that would make a tremendous difference – if you only knew what they were thinking. Your team may have vital information, solutions, or ideas that would make a tremendous difference – if you only knew what they were thinking.

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Reframing the Way We Work: How to Take Advantage of Disruptions

Speaker: Stela Lupushor, Founder, Reframe.Work Inc.

In this exclusive webinar with Stela Lupushor, you’ll learn how to do all of the above, and you’ll also walk away with new perspectives on: Evolving employment value proposition: exploring the changing social contract between employees and employers, and ways organizations can redefine the value exchange Workplace experience: rethinking the workplace (..)

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Mastering Remote Onboarding: Proven Strategies for Seamless New Hire Integration

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

This publication is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP® This program is valid for 1 PDC for the SHRM-CP® or SHRM-SCP® For more information about certification or recertification, please visit www.shrmcertification.org.

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

You will discover your mind's untapped potential, which will enable you to recall information such as names, numbers, presentations, instructions, proverbs, foreign languages, software commands, technical terms, laws, statutes, training material, and even more.

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Two Sides of the Same Coin: Recruiting & Retention

Speaker: Caitlin MacGregor, CEO and Co-Founder of Plum

Drawing on her experience and industry expertise, Caitlin MacGregor will demonstrate how the predictive science of I/O psychology and scalable technology can inform enhanced talent decisions. Caitlin will explore how predictive science helps organizations engage, attract, and retain high-performing talent.

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Human-Centered Cyber Security Training: Driving Real Impact on Security Culture

Speaker: Speakers:

Sign up for this amazingly informative webinar and take the first step towards creating a more secure, informed, and empowered workforce. Increased Engagement: Learn how to turn the "cybersecurity struggle" into a seamless and engaging experience for your employees. Webinar Date & Time: June 12th @ 1:00 PM EDT

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Top Industry Secrets for Successful Contact Center Scripting

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

Join us for this informative webinar and you will learn how: AI is automating low-complexity tasks. The aim of a script has always been to assist and help the agent, and technology has enabled many agent assist capabilities, such as real-time sentiment analysis and collaborative or dynamic scripting.