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Make It, Don’t Fake It with Sabrina Horn

Let's Grow Leaders

It’s a cliche you’ve undoubtedly heard more than once: Fake it until you make it. The problem is that the pressure to succeed can drive leaders to exaggerate their strengths, minimize weaknesses, bend the truth, and sacrifice the very authenticity that would help them succeed. Make It, Don’t Fake It. Make It, Don’t Fake It.

IT 519
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Beyond Magical Thinking: How to Ensure Your Team “Gets It”

Let's Grow Leaders

Don’t assume your team knows just because you told them Magical thinking means you assume your team knows what you know. For example, you might think that explaining a task once is enough and everyone will understand and execute it perfectly. Of course, your team might not get it. It’s your job to ensure expectations are clear.

IT 561
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Professional Life Coach Certification: Is It Worth It?

Master Coach University

Professional life coach certification has become an increasingly popular credential in recent years. As interest grows in the field of life coaching, certification enables coaches to demonstrate their skills and knowledge when working with clients. Why should you consider becoming a certified professional life coach?

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Coaching Presence ICF: Why Is It Important?

Master Coach University

The concept of coaching presence ICF takes a skillful coach and turns him or her into a professional leader. It means more than just being aware of what’s going on around you; it means communicating in such a way that inspires your team to reach their full potential. Coaching presence isn’t just about providing feedback; […].

IT 476
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Content Distribution Made Easy: Serving Customers Your High Compliance Training

You invest a lot of time and energy in creating high compliance and regulatory training for your customers. And chances are, you want to make it as easy as possible for them to take your courses and track training completion statuses for audit purposes for risk and compliance departments.

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How To Influence a Know-it-All at Work (Powerful Phrases For More Confidence)

Let's Grow Leaders

The dude who thinks they know-it-all, and doesn’t hesitate to pontificate, question, and debate everything. They offer unsolicited advice or undesired help. These characters make you want to scream “stay in your lane!,” ” or “hey, I’ve got this!” A know-it-all can challenge you to think more deeply.

IT 502
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After the layoff: How to support your team when it just got smaller

Let's Grow Leaders

What’s equally difficult is helping your team recover, establishing a new normal, and figuring out how in the world you’ll get it all done with fewer people. If you’re going through or recovering from a layoff, first let me say, I’m sorry. I know it’s hard. Getting Real with Your Own Emotions. ” Me too, Alyssa.

IT 562
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Choose Your Own Course Sharing Adventure with Content Controller

Speaker: Andy Whitaker, Rustici Software

Every company has unique challenges and different needs when it comes to designing a training content delivery strategy. With Content Controller, you can choose to centralize content internally across your ecosystem or license and distribute content across 3rd-party systems.

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Think Outside of the Box: Tips and Best Practices for Content Distribution

In other words, content distribution is just as important as actually creating that content. But with various options for managing and delivering your courses, what’s the right solution for you and your client base? It's all in this free eBook, Setting the Standard: An Introduction to Content Distribution.

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Cancel Quiet Quitting: Detoxing Corporate Culture & Engaging Top Talent

Speaker: Jennifer Brick, Career Strategist and Author

By attending this session, you'll learn: The key reason people are quiet quitting their jobs - it’s not a comp problem! A simple strategy that can instantly improve employee engagement & retention What your employees are complaining about most - and how to fix it The one thing that differentiates a toxic workplace from a dream job Register today!

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How to Leverage AI to Drive A Better Human Experience for Your Customers

Speaker: Adam Cutler, Co-Founder of IBM Design, IBM Distinguished Designer, AI Design

At the highest level, AI is about helping us be the best version of ourselves as humans. When looking for ways to apply this cutting-edge, revolutionary technology, we can be both dazzled and blinded as well. In CX, there's also controversy. We must focus our design talents on a new type of relationship with machines.

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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

The 'great resignation' and the 'great talent reshuffle' have impacted contact center and customer support staff as much, if not more than, any other part of the workforce.

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Reframing the Way We Work: How to Take Advantage of Disruptions

Speaker: Stela Lupushor, Founder, Reframe.Work Inc.

The key to thriving through disruption is understanding and practicing human capital strategies that will drive enterprise performance and value creation. But have we paused to understand what value is exactly, or how it can be created? Have we considered the relationship between value and work environment?

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Asking the Humans: Using People Data to Create a Great Employee Experience

Speaker: Karen Weeks, Chief People Officer at Ordergroove

We need to ask our team! In this webinar, we will be focusing on where and how to use surveys and other feedback tools to collect data and, more importantly, what to do with it once we have it. Using real life cases, Karen Weeks will review what has worked and what hasn't worked to help drive the best employee experience in different companies.

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The Ultimate LMS Buyer’s Guide: Everything You Need to Know When Purchasing an LMS

Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices!