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How to Manage a Strong, Arrogant, Slightly Obnoxious High-Performer

Let's Grow Leaders

How do you manage a strong, arrogant, slightly obnoxious high-performer? A Profile of a Slighty Obnoxious High Performer They come in all shapes and forms. The post How to Manage a Strong, Arrogant, Slightly Obnoxious High-Performer appeared first on Let's Grow Leaders. There’s just one problem.

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How to Provide More Meaningful Performance Feedback

Let's Grow Leaders

If you knew your manager really cared about you and had your best interest at heart, would you want them to give you meaningful performance feedback? The post How to Provide More Meaningful Performance Feedback appeared first on Let's Grow Leaders. Even if it was hard to hear?

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Performance Review: How to respond to frustrating or lazy performance feedback

Let's Grow Leaders

Speak Up to Get Better Feedback in Your Next Performance Review. A few years ago, I wrote “Avoid These Infuriating Phrases in End-of-Year Feedback” to encourage managers to stop making stupid comments when giving a performance review. How to Respond to the Most Infuriating Kind of Performance Review.

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Performance Management: How to Give Feedback to a Team Member Who Isn’t Changing

Let's Grow Leaders

My Feedback Isn’t Working…Performance Management for Repeat Issues You take performance management seriously. askingforafriend Human-centered performance management means giving meaningful feedback that reinforces clear expectations and gives space for emotions, support, and reflection.

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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

Traditional methods of agent coaching lack the ability to automatically analyze the unstructured data inside support interactions to identify opportunities for improvement and reward strong performance.

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Managing Remote Teams: How to Increase Engagement and Performance

Let's Grow Leaders

Managing Remote Teams: Relationships First Dear Karin and David, Do you have any best practices for managing remote teams? I’m finding it hard to build genuine connection and to stay on top of performance when the team is so dispersed. Signed, On […].

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Ten Common Mistakes New Managers Make

Let's Grow Leaders

How to Avoid the Most Common Mistakes New Managers Make. So many new managers don’t receive the training or skills they need to be effective, lead their teams, and achieve meaningful results. Here are the common mistakes new managers make: Avoid Accountability Conversations. 10 Mistakes New Managers Make. Be a Push Over.