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Four Dimensions High-Performance Work Teams Invest In and Master

Let's Grow Leaders

High Performance Teams Dont Leave Their Achievement to Chance You know what it’s like when a high performance work team fires on all cylinders. High performance work teams arent an accident. They invest in a Performance Loop that includes four key dimensions: Connection, Clarity, Curiosity, and Commitment.

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When Your High Performers Hit a Slump: How to Support Without Micromanaging

Let's Grow Leaders

When High Performers Have Problems, Look to Collaboration, Not Correction Youve got a team of high performers who know what theyre doing and have the results to match. Its normal for even your best people to experience periods of decreased performance. But lately, somethings off.

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How to Provide More Meaningful Performance Feedback

Let's Grow Leaders

If you knew your manager really cared about you and had your best interest at heart, would you want them to give you meaningful performance feedback? The post How to Provide More Meaningful Performance Feedback appeared first on Let's Grow Leaders. Even if it was hard to hear?

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Performance Review: How to respond to frustrating or lazy performance feedback

Let's Grow Leaders

Speak Up to Get Better Feedback in Your Next Performance Review. A few years ago, I wrote “Avoid These Infuriating Phrases in End-of-Year Feedback” to encourage managers to stop making stupid comments when giving a performance review. How to Respond to the Most Infuriating Kind of Performance Review.

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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

Traditional methods of agent coaching lack the ability to automatically analyze the unstructured data inside support interactions to identify opportunities for improvement and reward strong performance.

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How to Manage a Strong, Arrogant, Slightly Obnoxious High-Performer

Let's Grow Leaders

How do you manage a strong, arrogant, slightly obnoxious high-performer? A Profile of a Slighty Obnoxious High Performer They come in all shapes and forms. The post How to Manage a Strong, Arrogant, Slightly Obnoxious High-Performer appeared first on Let's Grow Leaders. When it comes to results—no one can touch him.

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How to Build a High-Performing Team: Ten Vital Conversations

Let's Grow Leaders

Invest One Hour a Month to Help Your Team Perform Even Better. Every truly high-performing team has one thing in common: They spend time in candid conversation talking about what’s working and consistently look for ways to improve. Here are ten important questions to start with when building a high-performing team.

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How to Inspire and Empower Contact Center Agents Through Collaborative Coaching

Speaker: Kate Nasser, The People Skills Coach™

Using collaborative coaching for performance improvements vs. monitoring for adherence to procedures and rules. Contact center agents are people and people can grow on their own BUT great collaborative coaching truly guides agents to connect authentically to customers better and better each time.

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Reframing the Way We Work: How to Take Advantage of Disruptions

Speaker: Stela Lupushor, Founder, Reframe.Work Inc.

The key to thriving through disruption is understanding and practicing human capital strategies that will drive enterprise performance and value creation. The work world is changing faster than ever before, making adapting to our new reality without a significant interruption in results a top priority for businesses.