Performance Related Topics 
Let's Grow Leaders
FEBRUARY 11, 2021
If you knew your manager really cared about you and had your best interest at heart, would you want them to give you meaningful performance feedback? The post How to Provide More Meaningful Performance Feedback appeared first on Let's Grow Leaders. Even if it was hard to hear?
Let's Grow Leaders
OCTOBER 31, 2022
Speak Up to Get Better Feedback in Your Next Performance Review. A few years ago, I wrote “Avoid These Infuriating Phrases in End-of-Year Feedback” to encourage managers to stop making stupid comments when giving a performance review. How to Respond to the Most Infuriating Kind of Performance Review.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Let's Grow Leaders
DECEMBER 14, 2020
You sit down for an earnest performance improvement conversation. The post How to Hold a Better Performance Improvement Conversation appeared first on Let's Grow Leaders. Has this ever happened to you? Your employee listens intently. She thanks you for the feedback, and promises to try harder. Things improve for a minute.
Let's Grow Leaders
FEBRUARY 24, 2020
How do you manage a strong, arrogant, slightly obnoxious high-performer? A Profile of a Slighty Obnoxious High Performer They come in all shapes and forms. The post How to Manage a Strong, Arrogant, Slightly Obnoxious High-Performer appeared first on Let's Grow Leaders. He’s a jerk. “Dan” […].
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient.
Let's Grow Leaders
SEPTEMBER 5, 2022
Invest One Hour a Month to Help Your Team Perform Even Better. Every truly high-performing team has one thing in common: They spend time in candid conversation talking about what’s working and consistently look for ways to improve. Here are ten important questions to start with when building a high-performing team.
Let's Grow Leaders
AUGUST 26, 2024
To be a better performance coach avoid these common mistakes. Have you ever had (what you thought was) a great performance coaching conversation—your employee commits to behavior change—but fifteen minutes later they’re back to their old habits? So why does so much performance coaching not work? But even so, nothing changes.
Speaker: Kate Nasser, The People Skills Coach™
Using collaborative coaching for performance improvements vs. monitoring for adherence to procedures and rules. Dynamic, collaborative approaches to key in to the agent’s experience and challenges. Ways to enhance great customer encounters, navigate tense encounters, and even prevent more escalations in the long term.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
Traditional methods of agent coaching lack the ability to automatically analyze the unstructured data inside support interactions to identify opportunities for improvement and reward strong performance.
Speaker: Stela Lupushor, Founder, Reframe.Work Inc.
The key to thriving through disruption is understanding and practicing human capital strategies that will drive enterprise performance and value creation. The work world is changing faster than ever before, making adapting to our new reality without a significant interruption in results a top priority for businesses.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
From virtual training tools to communication platforms and performance tracking systems, you'll be equipped to provide an exceptional new hire experience. Harness the Power of Technology 📲 Discover how to leverage cutting-edge tools and platforms for effective remote onboarding.
Speaker: Tim Buteyn
Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. By considering each of the key factors that influence performance, you can identify the possible causes of your performance gap and determine whether training can help! Save your seat and register today!
Advertisement
This article dives into the data to answer that question, and returns with a four-part methodology for achieving measurable on-the-job performance improvement. But how does one create a program that meets these lofty goals?
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
Collaborative scripting can improve CX and agent performance. Agent assist technologies can support the agent. Agent attrition and retention are connected to engagement and competence. September 8th, 2022 at 9:30 am PDT, 12:30 pm EDT, 5:30 pm GMT
Speaker: Caitlin MacGregor, CEO and Co-Founder of Plum
Caitlin will explore how predictive science helps organizations engage, attract, and retain high-performing talent. Drawing on her experience and industry expertise, Caitlin MacGregor will demonstrate how the predictive science of I/O psychology and scalable technology can inform enhanced talent decisions.
Expert insights. Personalized for you.
616 
Let's personalize your content