Let's Grow Leaders

SEPTEMBER 13, 2021

Recently, we were in a retail store where a partial wall divided the customer-facing counter from the back of the store. The manager wasn’t wrong about the performance issue, but he splashed his frustration all over his customers and the rest of the team (not to mention the employee who needed feedback, but not humiliation).

Leadership 475

Leadership Management Management Retail 475

McKinsey

JULY 8, 2021

Retailers’ relative performance in capital markets starkly demonstrates a pandemic-driven acceleration of ongoing industry shifts. This means those that wish to keep up need to speed up.

Retail 115

Retail Performance 115

McKinsey

MARCH 16, 2019

A retailer can now use geospatial analytics to understand the interactions between its online and offline channels. With these insights, it can create a higher-performing retail network.

Retail 103

Retail Networking Performance IT 103

Vantage Circle

OCTOBER 29, 2024

Barriers to Employee Engagement in the Retail Sector Equally, on the flip side, retail employees too struggle with enthusiasm and engagement. A survey asking 1,000 retail workers revealed that: 34% of them feel disconnected from the company. And alarmingly, 41% of retail employees look disinterested upon going to work.

Retail 98

Retail Healthcare Communication Motivation 98

McKinsey

JULY 19, 2021

Retailers’ relative performance in capital markets starkly demonstrates a pandemic-driven acceleration of ongoing industry shifts. This means those that wish to keep up need to speed up.

Retail 97

Retail Performance 97

McKinsey

MARCH 25, 2021

Now evolving consumer demands also require grocery retailers to adopt new strategies to increase performance and pursue growth. COVID-19 changed the market in unprecedented ways in the past months.

Retail 82

Retail Performance Strategy 82

McKinsey

FEBRUARY 22, 2021

The experiences of several high-performing software development organizations in banking and retail offer a road map to excellence.

Development 125

Development Retail Banking Performance 125

McKinsey

SEPTEMBER 14, 2022

Despite significant investment in omnichannel expansion, retailers in China are struggling to convert this into improved financial performance.

Retail 64

Retail Performance 64

Let's Grow Leaders

FEBRUARY 20, 2023

Meaningful Business Metrics Aren’t About the Number When it comes to business metrics, there’s a secret that top-performing leaders understand, but might not tell you aloud: “Your customer doesn’t care about your internal scorecard.” If you’re a convenience store retail manager, your key behaviors might include: Keep products stocked.

Communication 266

Communication Management Management Performance 266

McKinsey

JUNE 27, 2016

Facing market saturation and more selective consumers, online retailers will need to make better use of data analytics to gain ground.

Retail 71

Retail Performance 71

McKinsey

MARCH 31, 2022

Advanced analytics has the potential to transform grocery operations, but many retailers struggle to harness these capabilities to improve performance. Two emerging use cases could point the way.

Retail 86

Retail Performance 86

Vantage Circle

FEBRUARY 23, 2021

However, to do that it is imperative to monitor the employees’ work and evaluate in a manner such that an environment can be instilled where every employee can perform to the best of their abilities to produce the highest quality work effectively and efficiently. Zubair Bhura talks about “ The Role Of HR in Performance Management ”.

Performance 52

Performance Management Management Transportation 52

Vantage Circle

DECEMBER 18, 2024

Widely used in appointment-driven industries like healthcare, retail, hospitality, fitness, and home services (e.g., Widely used in appointment-driven industries like healthcare, retail, hospitality, fitness, and home services (e.g., Employee performance tracking. Standout Features AI-driven shift scheduling.

Solution 105

Solution Management Management Healthcare 105

McKinsey

APRIL 26, 2023

Decathlon CEO Barbara Martin Coppola on how the global retailer cultivates its entrepreneurial spirit and stays true to its values in the face of disruption.

Retail 70

Retail IT Performance Leadership 70

Vantage Circle

FEBRUARY 25, 2024

Research says that 40% of employees rate recognition from managers as the most impactful on their performance and employee experience. For instance, the online shoe and clothing retailer Zappos , renowned for its exceptional customer service, strives to create a standout employee experience through its "Zollar" program.

Company Culture 111

Company Culture Motivation Performance Accomplishment 111

Your Work, Your Way

AUGUST 27, 2024

We don’t trust a retail salesperson to tell us that that dress is stunning on us – they have financial motives. One last piece of wisdom from Arthur Brooks: most compliments (in studies, 80%) are about appearance or performance. He writes, “A compliment must meet three criteria to be accepted by its object.

Retail 83

Retail Communication Motivation Performance 83

Your Work, Your Way

MAY 16, 2023

Twenty-six percent of employers surveyed said they’d reduced workload for employees they hoped would quit (something retail is famous for.) They may find their annual performance ratings declining year over year with no clearly defined feedback on performance problems.

Management 78

Management Management Retail Career Development 78

Penelope Trunk

MARCH 23, 2013

Enchantment is also what makes someone in the top 10% of performers catapult into the top 2%. And Guy says that we should look over all aspects of our lives because enchantment can happen during a retail transaction, a high-level corporate negotiation, or a Facebook update. Here’s how to be enchanting: 1.

Retail 112

Retail Consulting IT Performance 112

PerfectCoaches

JANUARY 22, 2018

It would be sold within a retail concept called The Self-Discovery Station, shopping mall kiosks featuring our book, other self-development books, and themed merchandise such as jewelry. The results were clear: there was not a viable retail market large enough to sustain an investment in that model. PIVOT 1 Time for Plan B.

Retail 52

Retail Performance Professional development Development 52

Vantage Circle

MAY 2, 2023

For instance, you could offer gift cards to specific retailers, online shopping platforms, restaurants, and others. But that should not mean you won't compensate the low-performing employees. Ensuring that employees receive rewards relevant to their specific roles and performance will only make this rate better for you.

Performance 96

Performance Motivation Solution Management 96

StrategyU

SEPTEMBER 10, 2024

MECE in Marketing: Customer Segmentation Imagine a clothing retailer is aiming to tailor its marketing efforts through customer segmentation. They might initially categorize revenue as “Digital sales, Retail sales, B2B sales.” Performance analysis: Allows for easy comparison between channels.

Consulting 52

Consulting Retail Problem Solving Motivation 52

Vantage Circle

MARCH 30, 2025

Then, you will be able to link recognition to ESG performance. These include both formal and informal recognition that celebrates outstanding performance and acknowledges employee contributions. Retail Industry Focus: Zappos: Zappos fosters a culture of appreciation with a peer-to-peer recognition program.

Government 52

Government Motivation Transportation Hospitality 52

McKinsey

MARCH 22, 2023

The ability to improve cost savings, sustainability, and consumer benefits has proven skinny design packaging to be a powerful tool to maximize product volume and performance.

Performance 100

Performance Retail Development 100

McKinsey

MARCH 6, 2018

Top performers are using data analytics and consumer insights to stay ahead of the pack.

Performance 98

Performance Retail 98

Penelope Trunk

DECEMBER 20, 2011

Because you’ll say you made the job up, to get yourself experience, and here’s what you did, and here’s what you learned, and you’ll look like a self-starter and a results-oriented super-performer. Instead just make a prototype and sell it to retail buyers. Goal: Skip entry-level drudgery. Start a blog. Goal: Launch a consumer product.

Retail 111

Retail Career IT Performance 111

McKinsey

JANUARY 22, 2023

After recording a widely positive performance in 2021, the sporting-goods industry has seen multiple challenges in the past year, including the threat of global recession, war in Europe, continued supply chain challenges, and rapidly rising interest rates—all contributing to a world in disarray.

Performance 95

Performance Retail 95

Vantage Circle

JULY 2, 2020

Sweta is an HR and Talent Acquisition leader with 20 plus years of experience in telecom, technology and retail verticals to build, transform, and deliver the people charter for organizations like Amazon and Bharti Airtel (second largest telecom company in the world). 20:49) Are engagement scores rising in the remote working environment? (23:42)

Recruitment 52

Recruitment Management Management Retail 52

Vantage Circle

MARCH 28, 2022

But say, you have accumulated points for your exemplary performance at work. Aside from motivating employees, most reward points systems help you track productivity and performance metrics. Points-based recognition programs can motivate employees to perform specific actions that align with the company mission.

Motivation 98

Motivation Performance Electronics Entertainment 98

Vantage Circle

MARCH 20, 2021

Employee-related KPIs such as employee retention , engagement, and performance. Healthcare and retail workers, for example, need to continuously stay informed and aligned with new government regulations and company policies. Here are the examples: Internal communications KPIs such as open rates, readership, and click-through rates.

Communication 116

Communication Strategy Healthcare Solution 116

Vantage Circle

DECEMBER 12, 2020

They help employees to perform in ways that create meaningful change. He offers visions of what the world’s largest online retailer would become and how it could be delivered. Leaders must meet these five levels of needs to ensure effective employee performance. Their corresponding styles can all inspire different outcomes.

Leadership 98

Leadership Motivation Creativity Communication 98

Vantage Circle

AUGUST 8, 2022

Virtual gift cards let employers choose from a wide range of retailers that cover almost every aspect of their employees' interests. Your employees get the freedom to choose from a wide variety of retailers and services making the gifting experience more memorable. Who wouldn't want to see their favorite band perform live?

Retail 98

Retail Food Entertainment IT 98

She Owns Success

DECEMBER 11, 2023

Machines don’t make mistakes due to fatigue or oversight, ensuring that every task is performed accurately. E-commerce Automation With the popularity of online retail, e-commerce automation has emerged as a groundbreaker, reshaping how businesses operate and enabling them to scale effectively. Yes, that’s right!

Retail 52

Retail Media Critical Thinking Education 52

CMOE

JUNE 12, 2023

As messaging and engagement are critical for businesses starting out, Duct Tape Marketing’s blog can guide you in bolstering your online visibility, performance, and engagement. Lightspeed Blog The Lightspeed blog focuses on brick-and-mortar businesses in the retail and restaurant spaces.

Real Estate 52

Real Estate Retail Finance Media 52

She Owns Success

JUNE 29, 2022

Whether you sell retail, craft supplies, or anything else under the sun, you’ll eventually need to find a vendor to supply products to your business. Is the vendor capable of performing exactly what you need to better your business? When choosing a vendor for your business, there are many factors to look for.

Accomplishment 52

Accomplishment Communication Retail Performance 52

Vantage Circle

JANUARY 18, 2023

According to BLS data on yearly separations, the turnover rates in the retail and hospitality industries are consistently higher than the national average. Low turnover may harm the trajectory of and frustrate top performers, in addition to the apparent risk that you may be harboring underperformers.

Hospitality 98

Hospitality Strategy Retail Management 98

McKinsey

OCTOBER 5, 2022

Insights from nearly 1,500 managers at North American consumer companies pinpoint areas that could improve performance and make operations more nimble.

Performance 69

Performance Management Management Retail 69

CMOE

JANUARY 5, 2021

This business structure has been most visibly embraced by the retail world, where online sellers have taken to offering their products for local pickup (through click-and-collect systems) and even local purchase through pop-up stores empowered by cloud-synched software (see shopify.com/pos for more on how this works).

Retail 61

Retail Leadership Development Performance Leadership 61