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The Secret To Increased Productivity: 3 Steps to Improved Performance

Let's Grow Leaders

A guest post from Karin Rigas, Greve, Denmark Karin Moeller Rigas has worked as a Sales Manager, Executive Coach, and Management Consultant within Retail Banking for more than 25 years. The post The Secret To Increased Productivity: 3 Steps to Improved Performance appeared first on Let's Grow Leaders.

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Work Environment Matters

Let's Grow Leaders

As a Retail Store Director, I was out on “store visits” with one of our top executives. Execution Performance Productivity' It was a ridiculously hot July day. Such excursions always feel like you’re on the hot seat, even on a cool day. The post Work Environment Matters appeared first on Let's Grow Leaders.

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How To Lead With Guts (and Have Their Backs)

Let's Grow Leaders

Retail is always a balancing act of providing great customer service and not giving away the store. He’d get to chatting with a customer and right in front the employees who were on performance plans for too much discounting, would do something over the top to delight a customer.

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How Do I Gain Respect When My Team Doesn’t Like Me?

Let's Grow Leaders

I had been promoted to lead a 2200 person retail sales team at Verizon. And, fourteen out of fourteen had been in retail sales for their entire careers. Make sure you’re focused on both results AND relationships as you’re giving performance feedback ) and then stay the course.

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What To Do When Results are in the Toilet

Let's Grow Leaders

We didn’t need more retail customers, we needed to convert the small business customers that were already coming into our stores to manage their personal accounts. Tune in on Wednesday for more suggestions on improving bad performance. Everyone had a cell phone. It was all about “switchers” from other carriers.

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My Team Doesn’t Like Me, What Should I Do? (With Video)

Let's Grow Leaders

I had been promoted to lead a 2200 person retail sales team at Verizon. And, fourteen out of fourteen had been in retail sales for their entire careers. Make sure you’re focused on both results AND relationships as you’re giving performance feedback ) and then stay the course.

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Don’t Let These Three Common Mistakes Undermine Your Leadership Presence

Let's Grow Leaders

Recently, we were in a retail store where a partial wall divided the customer-facing counter from the back of the store. The manager wasn’t wrong about the performance issue, but he splashed his frustration all over his customers and the rest of the team (not to mention the employee who needed feedback, but not humiliation).