This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
A McKinsey study discovered that the turnover rate in the retail industry is 70% higher than in other industries. This alarming figure raises questions about the working conditions in retail sectors. Are retail employees truly motivated and committed to their workplace? Has this always been the case in the retail industry?
Antoine was an accomplished millennial retail sales professional considered “a bit rough around the edges.”. His no BS approach created a natural bond with entrepreneurs and mom and pop companies, that left some managers scratching their heads. But, heck it worked.
As a Retail Store Director, I was out on “store visits” with one of our top executives. It was a ridiculously hot July day. Such excursions always feel like you’re on the hot seat, even on a cool day. My bosses boss was looking for evidence of strong execution, a positive work environment, and delighted [.]
The retailer of the future will harness the power of data, quantum computing, artificial intelligence, and augmented reality, says serial entrepreneur and technology expert John Straw.
On September 4, 2024, Governor Kathy Hochul signed the Retail Worker Safety Act (S. 8947C) into law, requiring retail employers in New York to adopt workplace violence prevention policies and implement training programs by March 2025.
Retailers are facing the possibility of persistent inflation—but they can meet that challenge in ways that streamline operations, retain customers, and drive profitable growth.
Retailers that embrace people analytics are poised to streamline their onboarding process, retain strong employees, and ultimately maximize productivity.
Survey findings suggest that retail executives expect a delayed rebound of traffic once stores reopen, a persistent increase in e-commerce penetration, and changes to store operating models and procedures.
The food-retail industry plays a critical role in these uncertain times. Here are six actions food retailers should take to help their communities, their employees, and their business.
New research reveals which aspects of the employee experience matter most to US frontline retail workers. Retailers must pay attention and act quickly or risk losing more than half their store staff.
To succeed after COVID-19, retailers must assess their revenue management practices, operating models, digital capabilities, capital investments, and M&A strategies—then make bold moves to transform themselves.
I had been promoted to lead a 2200 person retail sales team at Verizon. And, fourteen out of fourteen had been in retail sales for their entire careers. There was one time in my career where I was absolutely certain that my team didn’t like me. The problem was I had zero sales experience.
Retailers’ relative performance in capital markets starkly demonstrates a pandemic-driven acceleration of ongoing industry shifts. This means those that wish to keep up need to speed up.
Retailers will have to work hard to meet ever-evolving customer experience requirements in order to win and remain relevant. The COVID-19 crisis has led to dramatic shifts in consumer behavior.
A guest post from Karin Rigas, Greve, Denmark Karin Moeller Rigas has worked as a Sales Manager, Executive Coach, and Management Consultant within Retail Banking for more than 25 years. The solution may be closer than you think. Founder of www.emodigy.com, an e-learning site for managers, she is the author [.]
I had been promoted to lead a 2200 person retail sales team at Verizon. And, fourteen out of fourteen had been in retail sales for their entire careers. There was one time in my career where I was absolutely certain that my team didn’t like me. The problem was I had zero sales experience.
Retail supply chains are grappling with the humanitarian impact of the outbreak, as well as new operational risks. Five actions can help retailers bring goods to communities and help employees.
Retailers in consumer discretionary categories were already struggling in the US before COVID-19. Better supply-chain management could be critical to their recovery.
In a seemingly ‘no win’ environment, retailers can take a two-speed approach to address the current shocks and build a more resilient foundation for the future.
An effective personalization operating model, featuring eight core elements, can help retailers and brands keep pace. Today’s customers expect a personalized experience when they are shopping.
Retail is always a balancing act of providing great customer service and not giving away the store. We all cringed when this particular leader, let’s call him “Simon,” would walk into the store and start interacting with customers. After all, we had strict guidelines about what we could and could not do.
What this meant was that I, and every executive above me, were expected to constantly show up in the retail stores to experience what was happening as the customers would. I’ve spent many years in a “trust but verify” culture.” Is there a bird’s nest over the front entrance risking bird poop falling on a customer’s head?
With inflation at record highs throughout Europe, retailers are under more pressure than ever. Those that act quickly and follow a holistic playbook can be well positioned to thrive.
We didn’t need more retail customers, we needed to convert the small business customers that were already coming into our stores to manage their personal accounts. When I took over responsibility for 100 or so Verizon Wireless stores our biggest problem was a saturated market. Everyone had a cell phone.
In the future, the most successful retailers will employ experts in video-game design and spatial computing, predicts Salesforce.com’s global innovation evangelist.
Retailers’ relative performance in capital markets starkly demonstrates a pandemic-driven acceleration of ongoing industry shifts. This means those that wish to keep up need to speed up.
The current model of universal retail banking is unsustainable over the long term. To thrive, banks need to reinvent themselves, focusing on businesses where they can achieve and extend market leadership in the new digital world.
As global organizations seek to recast themselves for speed, the retail sector has been under significant pressure. Enterprise agility is emerging as a solution.
Retail media networks are transforming the advertising landscape and boosting top retailers’ bottom lines. Our latest survey helps debunk five mistaken beliefs about RMNs.
Barriers to Employee Engagement in the Retail Sector Equally, on the flip side, retail employees too struggle with enthusiasm and engagement. A survey asking 1,000 retail workers revealed that: 34% of them feel disconnected from the company. And alarmingly, 41% of retail employees look disinterested upon going to work.
Although the path to decarbonization remains unclear, retailers can prepare by better understanding how costs could be distributed along the value chain.
Persistent inflation and shifting consumer preferences will test grocery retailers across the region. Four imperatives—supported by investments in advanced analytics—could be critical to keeping pace.
Given COVID-19’s acceleration of digital retail trends, we sat down with Shekar Natarajan from American Eagle Outfitters to discuss the company’s recent push toward digitization.
The flat-pack furniture franchisee Ingka Group, IKEA's largest retailer, says it has reached gender balance across its top leadership roles, with 14 of 31 country CEOs now women; women also make up 56% of its retail management teams.
Sellers typically control what retail marketplaces charge for their products, but retailers have options to keep pricing competitive—and customers loyal.
We organize all of the trending information in your field so you don't have to. Join 36,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content