McKinsey

JUNE 12, 2020

Retail banks have a prominent role to play in guiding the world toward economic recovery, while preserving the health of their organizations.

Retail 140

Retail Banking 140

McKinsey

APRIL 24, 2020

Survey findings suggest that retail executives expect a delayed rebound of traffic once stores reopen, a persistent increase in e-commerce penetration, and changes to store operating models and procedures.

Retail 139

Retail 139

McKinsey

MARCH 21, 2020

The food-retail industry plays a critical role in these uncertain times. Here are six actions food retailers should take to help their communities, their employees, and their business.

Retail 126

Retail Food 126

McKinsey

JULY 29, 2022

New research reveals which aspects of the employee experience matter most to US frontline retail workers. Retailers must pay attention and act quickly or risk losing more than half their store staff.

Retail 112

Retail IT 112

McKinsey

JULY 18, 2020

To succeed after COVID-19, retailers must assess their revenue management practices, operating models, digital capabilities, capital investments, and M&A strategies—then make bold moves to transform themselves.

Retail 133

Retail Strategy Management Management 133

McKinsey

OCTOBER 8, 2020

What will it take for US retailers to succeed post-COVID-19? Three McKinsey partners offer their views.

Retail 127

Retail IT 127

Let's Grow Leaders

AUGUST 23, 2021

I had been promoted to lead a 2200 person retail sales team at Verizon. And, fourteen out of fourteen had been in retail sales for their entire careers. There was one time in my career where I was absolutely certain that my team didn’t like me. The problem was I had zero sales experience.

Retail 462

Retail Leadership Accounting Executive Coaching 462

McKinsey

JULY 8, 2021

Retailers’ relative performance in capital markets starkly demonstrates a pandemic-driven acceleration of ongoing industry shifts. This means those that wish to keep up need to speed up.

Retail 115

Retail Performance 115

McKinsey

MAY 15, 2020

Retailers will have to work hard to meet ever-evolving customer experience requirements in order to win and remain relevant. The COVID-19 crisis has led to dramatic shifts in consumer behavior.

Retail 130

Retail 130

Let's Grow Leaders

NOVEMBER 21, 2012

A guest post from Karin Rigas, Greve, Denmark Karin Moeller Rigas has worked as a Sales Manager, Executive Coach, and Management Consultant within Retail Banking for more than 25 years. The solution may be closer than you think. Founder of www.emodigy.com, an e-learning site for managers, she is the author [.]

Performance 297

Performance Executive Coaching Executive Coach Retail 297

McKinsey

NOVEMBER 17, 2021

In the age of the inclusive consumer, harnessing the power of retail can increase demand for Black-owned brands.

Retail 122

Retail 122

McKinsey

NOVEMBER 3, 2020

As customer expectations evolve and cost pressures rise, automotive retail strategies must also change rapidly.

Retail 127

Retail Strategy 127

Let's Grow Leaders

SEPTEMBER 29, 2021

I had been promoted to lead a 2200 person retail sales team at Verizon. And, fourteen out of fourteen had been in retail sales for their entire careers. There was one time in my career where I was absolutely certain that my team didn’t like me. The problem was I had zero sales experience.

Retail 439

Retail Leadership Accounting Executive Coaching 439

McKinsey

APRIL 2, 2020

Retail supply chains are grappling with the humanitarian impact of the outbreak, as well as new operational risks. Five actions can help retailers bring goods to communities and help employees.

Retail 116

Retail 116

McKinsey

NOVEMBER 18, 2021

How can retailers ensure strong sales this holiday season amid continuing supply-chain problems? Two McKinsey experts share their insights.

Retail 114

Retail Strategy Management Management 114

McKinsey

NOVEMBER 13, 2020

Retailers in consumer discretionary categories were already struggling in the US before COVID-19. Better supply-chain management could be critical to their recovery.

Retail 128

Retail Management Management 128

McKinsey

NOVEMBER 11, 2021

In a seemingly ‘no win’ environment, retailers can take a two-speed approach to address the current shocks and build a more resilient foundation for the future.

Retail 118

Retail Management Management 118

McKinsey

APRIL 28, 2020

An effective personalization operating model, featuring eight core elements, can help retailers and brands keep pace. Today’s customers expect a personalized experience when they are shopping.

Retail 111

Retail 111

McKinsey

SEPTEMBER 10, 2022

Airline retailing could be worth $40 billion by 2030—a new report gives insight on how airlines can maximize this opportunity.

Retail 122

Retail 122

McKinsey

OCTOBER 17, 2022

And retailers should take note. Our recent consumer survey found two important facts about American consumers.

Retail 121

Retail Strategy 121

Let's Grow Leaders

AUGUST 27, 2014

Retail is always a balancing act of providing great customer service and not giving away the store. We all cringed when this particular leader, let’s call him “Simon,” would walk into the store and start interacting with customers. After all, we had strict guidelines about what we could and could not do.

Retail 486

Retail Career Communication Performance 486

Let's Grow Leaders

MAY 20, 2015

What this meant was that I, and every executive above me, were expected to constantly show up in the retail stores to experience what was happening as the customers would. I’ve spent many years in a “trust but verify” culture.” Is there a bird’s nest over the front entrance risking bird poop falling on a customer’s head?

Retail 421

Retail Creativity Management Management 421

McKinsey

OCTOBER 6, 2022

A survey of more than 30,000 consumers and 100 grocery CEOs reveals the challenges—and opportunities—that grocery retailers face today.

Retail 104

Retail 104

McKinsey

DECEMBER 7, 2022

With inflation at record highs throughout Europe, retailers are under more pressure than ever. Those that act quickly and follow a holistic playbook can be well positioned to thrive.

Retail 104

Retail 104

Let's Grow Leaders

JANUARY 19, 2015

We didn’t need more retail customers, we needed to convert the small business customers that were already coming into our stores to manage their personal accounts. When I took over responsibility for 100 or so Verizon Wireless stores our biggest problem was a saturated market. Everyone had a cell phone.

Accounting 438

Accounting Retail Brainstorming Accomplishment 438

McKinsey

MARCH 31, 2021

In the future, the most successful retailers will employ experts in video-game design and spatial computing, predicts Salesforce.com’s global innovation evangelist.

Retail 108

Retail 108

McKinsey

JULY 19, 2021

Retailers’ relative performance in capital markets starkly demonstrates a pandemic-driven acceleration of ongoing industry shifts. This means those that wish to keep up need to speed up.

Retail 97

Retail Performance 97

McKinsey

OCTOBER 18, 2022

The current model of universal retail banking is unsustainable over the long term. To thrive, banks need to reinvent themselves, focusing on businesses where they can achieve and extend market leadership in the new digital world.

Banking 114

Banking Retail Leadership Strategy 114

McKinsey

OCTOBER 15, 2021

As global organizations seek to recast themselves for speed, the retail sector has been under significant pressure. Enterprise agility is emerging as a solution.

Retail 107

Retail Solution 107

McKinsey

JUNE 7, 2022

Retail media networks are transforming the advertising landscape and boosting top retailers’ bottom lines. Our latest survey helps debunk five mistaken beliefs about RMNs.

Retail 93

Retail Media Networking Strategy 93

Vantage Circle

OCTOBER 29, 2024

Barriers to Employee Engagement in the Retail Sector Equally, on the flip side, retail employees too struggle with enthusiasm and engagement. A survey asking 1,000 retail workers revealed that: 34% of them feel disconnected from the company. And alarmingly, 41% of retail employees look disinterested upon going to work.

Retail 98

Retail Healthcare Communication Motivation 98

McKinsey

MAY 4, 2022

Although the path to decarbonization remains unclear, retailers can prepare by better understanding how costs could be distributed along the value chain.

Retail 94

Retail 94

McKinsey

MAY 17, 2023

Persistent inflation and shifting consumer preferences will test grocery retailers across the region. Four imperatives—supported by investments in advanced analytics—could be critical to keeping pace.

Retail 95

Retail Strategy 95

McKinsey

MAY 11, 2021

Given COVID-19’s acceleration of digital retail trends, we sat down with Shekar Natarajan from American Eagle Outfitters to discuss the company’s recent push toward digitization.

Retail 95

Retail 95

Forbes Careers

MARCH 5, 2023

The flat-pack furniture franchisee Ingka Group, IKEA's largest retailer, says it has reached gender balance across its top leadership roles, with 14 of 31 country CEOs now women; women also make up 56% of its retail management teams.

Retail 98

Retail Leadership Management Management 98

McKinsey

MAY 18, 2023

Retail media networks are booming, but increasing innovation is spurring competition. Here’s how to unlock the true potential of retail media.

Retail 92

Retail Media Networking 92

McKinsey

AUGUST 9, 2022

Sellers typically control what retail marketplaces charge for their products, but retailers have options to keep pricing competitive—and customers loyal.

Retail 91

Retail 91