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The next normal in retail: Charting a path forward

McKinsey

To succeed after COVID-19, retailers must assess their revenue management practices, operating models, digital capabilities, capital investments, and M&A strategies—then make bold moves to transform themselves.

Retail 133
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What To Do When Results are in the Toilet

Let's Grow Leaders

We didn’t need more retail customers, we needed to convert the small business customers that were already coming into our stores to manage their personal accounts. ” the entire strategy changed. When I took over responsibility for 100 or so Verizon Wireless stores our biggest problem was a saturated market.

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Retail supply-chain strategies for the holidays and beyond

McKinsey

How can retailers ensure strong sales this holiday season amid continuing supply-chain problems? Two McKinsey experts share their insights.

Retail 114
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A future beyond brick and mortar: Disruption in automotive retail

McKinsey

As customer expectations evolve and cost pressures rise, automotive retail strategies must also change rapidly.

Retail 127
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Hiring in Retail: 7 Strategies to Hire and Retain Superstar Employees

crowdspring

Great employees can help retailers sell more products, be more efficient, and improve customer service. Here are 7 strategies to improve your hiring process.

Retail 98
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Prioritizing flexibility in tech strategies can unlock new value for grocers

McKinsey

As European grocers realize that embracing new technology is core to their strategy, flexibility is the key to successful transformation. It’s not always about what retailers are doing in tech adoption, but how.

Strategy 119
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How to Improve Employee Engagement in Retail: Importance, Ideas & Solutions

Vantage Circle

A McKinsey study discovered that the turnover rate in the retail industry is 70% higher than in other industries. This alarming figure raises questions about the working conditions in retail sectors. Are retail employees truly motivated and committed to their workplace? Has this always been the case in the retail industry?

Retail 80