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Rules of engagement: Winning with the basics in digital telecommunications

McKinsey

Online sales and service are key measures of successful digital transformations. But most telecom operators aren’t implementing the fundamentals that drive customers online and keep them there.

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The B2B analytics playbook: Capturing unrealized potential in telcos

McKinsey

Telecommunications companies have been leaving money on the table by underinvesting in advanced analytics in their B2B business units relative to their B2C operations. A new tailored approach across these segments can generate much-needed growth and margins.

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Who wins in a 5G world?

McKinsey

In this episode of the McKinsey Podcast, Simon London speaks with McKinsey senior partners Ferry Grijpink and Philipp Nattermann—ahead of the headline telecommunications conference Mobile World Congress (MWC)—about how telcos can prepare to be winners in the fifth-generation (5G) race.

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KPN dials up a new digital strategy

McKinsey

The leader of digital IT at the Netherlands-based telecommunications company explains how KPN reintegrated previously outsourced expertise and shifted to agile ways of working.

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Resilience in TMT: Winning in downturns

McKinsey

Economic downturns hold substantial opportunities for companies in the technology, media, and telecommunications (TMT) sector. By starting now to build an action plan and execute no-regret moves, companies can put themselves on a path to emerge resilient through the next slowdown.

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How to Break the 24/7 Work Habit

On The Job

You'd think we were curing cancer," grumbled one telecommunications executive to me. A lot of people tell me they'd like to quit working 24/7, but they can't because their colleagues or the boss won't let them. Emails show up at 2 a.m., phone calls are made on the weekends -- even about the most trivial matters.

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Why Latin American Business May (Finally) Be Ready for Growth

Strategy+Business

ISA's telecommunications and electric power businesses are members of sectors that enable other sectors. CEO Bernardo Vargas Gibsone of the Colombian utility and construction company ISA sees opportunity emerging from turmoil. If the electoral support for clear, open government continues to grow, business-friendly environments will follow.